Responsible Gambling Guidelines

GENERAL INFORMATION

Gambling at an online casino must always be treated as a form of entertainment. However, a tiny minority of people may have difficulties controlling their gambling tendencies. It is critical to understand that gambling is not a sustainable source of revenue or a solution to financial problems. We strongly advise you to track your time and money spent at the casino on a daily basis. If gambling begins to have an influence on your financial well-being or interferes with your daily routine, we recommend taking steps such as setting Personal Limits, pursuing Self-Exclusion, or obtaining help from respected independent organisations.

To promote responsible gambling, we offer a Personal Limits feature, allowing you to set restrictions on deposits, losses, wagers, spending per game, or overall account activity. To activate this feature, contact our support team via email or live chat.

You can adjust your limits at any time. Lowering a limit takes effect immediately, while increasing it requires email confirmation and will only be applied after the current limit expires. This delay helps prevent impulsive decisions. For further assistance with Personal Limits, please reach out to our support team.

  • Deposit Limit: Sets a maximum deposit amount per day, week, or month.
  • Loss Limit: Restricts the total losses within a set period. Losses are based on the initial deposit, not winnings. For instance, if you deposit €50, set a €10 Loss Limit, and win €1,000, you could still lose more than €10 from the winnings since the limit applies to the original deposit.
  • Wager Limit: Caps the total amount wagered daily, weekly, or monthly.
  • Cooling-Off Limit: Enables a temporary break from gambling. During this period, you cannot deposit or participate in promotions but may withdraw remaining funds. The restriction applies immediately, and your account will automatically reactivate once the period ends.
  • Self-Exclusion Limit: Temporarily disables your account, preventing deposits, withdrawals, and promotional access. Your account will automatically reactivate once the exclusion period ends.
  • Session Limit: Controls the amount of time spent gambling. Once the limit is reached, you will be logged out automatically. Limits range from 6 to 1,000,000 minutes.

You may also request self-exclusion by contacting our support team. This can be for a fixed or indefinite period. Once applied, your account will be blocked, and you will no longer receive promotional materials. During self-exclusion, you cannot log in or withdraw funds. To withdraw any remaining balance, contact our support team for assistance. Please note that standard verification procedures still apply, and withdrawals will be processed according to the Casino’s limits.

For advice and support, feel free to reach out to the following organisations:

The Casino only welcomes players aged 18 and over and takes strict efforts to prevent minors from enrolling or playing on the Website. We have the right to seek confirmation of identity and prohibit access if a player is discovered to be underage.

Despite these safeguards, we recognise that the open nature of the Internet could enable minors to overcome restrictions and access gaming sites. To combat this issue, we strongly recommend parents take proactive measures to protect their children from internet gambling. Using specialised software tools can help with these attempts.