Privacy Policy

Your privacy protection is extremely important to us. To guarantee that we comply with data protection legislation, we hired a Data Protection Officer (DPO). The DPO is in charge of ensuring that we follow these rules and serves as the primary point of contact for any enquiries regarding our Privacy Policy. Should you have any questions, want to exercise your rights, or need to share a concern about how your personal data is handled, please contact our DPO by email.

Feel free to reach out to us about this Privacy Policy if you wish to:

• Verify the accuracy of the personal information we hold about you;
• Ask about how we use your personal information;
• Opt-out of future data usage for direct marketing purposes;
• Request a copy of the personal information we store about you;
• Update or correct any details you’ve given (please be ready to submit any necessary documentation to support these changes). Please note that providing false information is unlawful, and it’s your responsibility to make sure that the information we have is accurate and current.

Unless you opt-out, we might utilise your personal data, such as your phone number and email address, to send you marketing messages about our products, services, and promotions. These may also contain promotional offers from the companies we work with, for instance, casino game providers. If you do not want to receive these, you can opt-out by changing your Player Account settings or contacting customer service via online chat or email.

To complete your requests in compliance with our Privacy Policy, please contact us via one of the following means:

• Email;
• Website Live Chat;
• Mailing Data Protection Officer.

Please note that emails may sometimes be diverted to spam folders or may not be delivered due to technical issues. If you haven’t received a response to your inquiry within 10 days, we suggest following up through an alternative method of communication.

We prioritise your privacy. If you feel your privacy has been compromised, if deadlines for data requests have not been met, or if you need further clarification regarding this Privacy Policy, please reach out to the Data Protection Officer. You also have the right to request a copy of your personal data held by any of our entities.

We strive to respond to all valid requests within one month. However, if the request is complex or involves multiple aspects, additional time may be needed. In case of delays, we will inform you and give updates on the status of your request.

• Information that you give us: This encompasses any details you provide when completing forms on our registration pages or when submitting additional data via our Website or email. Such information may include, but is not limited to, data entered when registering for an account, subscribing to services, making deposits, placing bets or withdrawals, participating in chat rooms, accepting promotions or bonuses, submitting required due diligence documents (like a source of wealth questionnaire with supporting materials), or filing a complaint. The data you share may consist of your full name, username, address, date of birth, country of residence, identification number, email, phone number, financial details, credit card information, personal description, proof of identity, address verification, proof of funds, and any photographs.
• Technical data: This refers to data such as the Internet Protocol (IP) address used to connect your device to the Internet, login credentials, browser type and version, time zone, browser plug-ins and versions, operating system and platform, and details regarding your visit (including full URLs). Additionally, information collected through cookies may be included. For more information about the cookies we use, please consult our Cookie Notice.
• Gameplay data: This implies information about the games you have played, how long each game and page visit lasted, and information about how you interacted with the pages.
• Analytics data: In certain instances, we may gather information about how you interact with our services, such as usage patterns, log data, and user activities (e.g., pages visited, time spent on specific content, clicks, actions taken, etc.). This can also include timestamps, alerts, and other relevant details. The collected data helps us troubleshoot technical issues, fix bugs, and conduct research and analysis related to your experience with our services.
• Information from other sources: We may also obtain information about you if you use any of the websites or services within our Group. If you have accounts across multiple platforms operated by our Group, we may combine data from these sources into a single data repository. This aggregated information plays a key role in our statistical analysis and is crucial for meeting regulatory requirements, including Anti-Money Laundering (AML) and Responsible Gambling standards.
• Third-party data: In providing services to you, we may collaborate with third-party data processors, data controllers (whether joint or independent), business partners, and subcontractors involved in technical, payment, and delivery services. We also work with partners for marketing-related tasks, such as CRM tool providers, email marketing partners, SMS service providers, direct mail distributors, and outbound call services. Additionally, this category includes advertising networks, affiliate networks, analytics providers, due diligence and intelligence firms, search data providers, and credit reference agencies. We may receive information from publishers, advertisers, and other partners who help deliver ads and personalised content to you, as well as track your identity across devices and browsers. This may include pseudonymous advertiser identifiers shared by certain advertisers or third-party ad platforms. Data processors manage personal data following our written guidelines and are restricted to activities necessary to support us in providing the service to you.

• Personal Data: This refers to any information that can directly or indirectly identify an individual. It excludes data where the identity has been anonymised.

The personal data we gather and process about you can be categorised as follows:

• Identity Information: This includes your first and last names, middle name, email address, username or equivalent identifier, date of birth, and gender.
• Contact Information: This encompasses your home address, email address, phone number, and any other means of communication available.
• Financial Information: This pertains to details of your income, wealth, sources of funds used for making deposits, and financial account data, including bank account, payment card, or other payment account details. It also includes any supporting documents, such as bank statements or income confirmation documents collected for Know Your Customer (KYC) purposes.
• Transaction Information: This includes data about deposits, withdrawals, wagers, and the specifics of the games you have participated in on our platforms.
• Technical Information: This involves your Internet Protocol (IP) address, login credentials, browser type and version, time zone, location, types and versions of browser plug-ins, operating system and platform, and other technological details of the devices you use to interact with our website.
• Usage Information: This includes details on how you engage with our website, products, and services, such as online identifiers, encrypted passwords, games played, login/logout times, session lengths, bonus offers and promotions you’ve got, as well as data related to responsible gaming, player limits, and Anti-Money Laundering (AML) classification.
• Marketing & Communication Preferences: This includes your choices for receiving marketing communications from us or third parties, as well as your preferences for how we communicate with you.
• Special Categories of Personal Data: To comply with legal requirements, we may also collect sensitive personal data, such as:
  • Data related to responsible gaming that may be considered medical information.
  • Information about your racial or ethnic origin, which may be gathered from the documents uploaded by you.

Information that you give us:

• To carry out our obligations under the terms & conditions agreed upon between you and us, including delivering gaming services, processing your payments and withdrawals, handling the prevention of fraud, reacting to any enquiries or complaints, and addressing other connected issues.
• Provided you have given your permission, the Group can reach out to you with marketing material, such as any details about our services, promotions, bonus schemes, and data about items and promotions from associated sites operated by the Group or the brands it owns.
• To display personalised ads on the website determined by your interactions and Data Usage.
• To inform you of any modifications to our products.
• To fulfil duties under anti-money laundering legislation and other relevant regulations and laws.

Information that we gather about you:

• To manage and maintain our site, as well as to support internal functions such as troubleshooting, data analysis, testing, research, and statistical assessments. This data is usually obtained through the use of cookies. For more details about cookies and how to manage or disable them, please refer to our Cookie Notice.
• To send marketing communications regarding services, bonus offers, promotions, and products provided by the brand you’ve registered with based on legitimate interests. In addition to all these, if you’ve consented, we may share data related to brand partners.
• For fraud detection and risk management, including the assignment of a risk profile or status to your account.
• To measure your behaviour and patterns on the website, which will help develop a thorough customer profile on several factors, involving:
  • The company may keep a list of bonus abusers, and persons on this list may be barred from participating in future promotions or utilising the company's services. This involves investigating different forms of fraud and fraudulent conduct.
  • We will be tracking your transactions and behaviour for responsible gambling objectives to make sure your interactions with us are both secure and enjoyable. Based on the data that was gathered and any responsible gambling surveys that you've completed, we may issue a Responsible Gambling score to your gambling account. As a result of our evaluation, you may be categorised as a 'Problem Gambler' or someone who has a tendency to gambling addiction.
  • In order to prevent money laundering and terrorist funding, we may analyse your personal info and make a comparison of it to third-party data resources, create an Anti-Money Laundering (AML) profile, and risk assess your account using the data that you supply, and we receive. We will also keep track of all high-risk users from an AML standpoint.

Please keep in mind that we employ profiling for these objectives and that final judgements are coming from humans. However, the reasoning for the profiling cannot be revealed because it would allow individuals to get around the control methods established to protect our company and maintain compliance with regulations.

• To improve our website and ensure that the material is delivered in the most effective way for you and the device you're using.
• To allow you to take part in our service's interactive features if you want to.
• As part of our commitment to keeping our website secure and safe.
• To evaluate the efficiency of the advertising we provide to you and others, as well as to promote relevant offers.
• To offer feedback and suggestions about our products.

We might gather, utilise, and share anonymised data, including statistical or demographic insights, for a variety of reasons. Although this aggregated data may originate from your personal information, it is not classified as personal data by law, as it does not identify you. For example, we may compile usage data to assess how many users are engaging with a particular feature on our website. However, if we merge or connect this aggregated data with your personal information in a manner that directly identifies you, we will consider the resulting data as personal data and handle it following this Privacy Policy.

Information that we gather from other sources:

We may merge the information you provide with other data gathered from various sources. This combined information will be used following the purposes described in this Privacy Policy. Such external sources can include third-party service providers for tasks like verifying your age, identity, or address; regulatory bodies; databases that track problem gamblers; checks related to Politically Exposed Persons (PEPs) and sanctions; or other similar verification services. Additionally, we might receive information from other websites within our Group to improve our services or to prevent access by bonus abusers or individuals with gambling issues.

In order to provide our services effectively, we may need to share your personal information with carefully selected third parties. This sharing is essential for processing your data as described in this Privacy Policy. The third parties involved may include:

• Group Members: Any individual or entity within the Group that requires access to your personal data in order to deliver the services you’ve requested. Information collected about you may be shared across the Group for purposes including fraud prevention, combating bonus abuse, ensuring compliance with Anti-Money Laundering (AML) regulations, and promoting Responsible Gaming, all in line with the Group’s legal responsibilities and legitimate business needs.
• Group Marketing: All Group members may reach out to you with information regarding their products and services, provided that you have given consent to receive marketing communications related to other websites operated by the Group.
• Company Employees: Certain employees, including the Data Protection Officer, Anti-Money Laundering Officer, Payment & Anti-Fraud specialists, Customer Support team, Customer Retention staff, VIP account managers, and other key personnel, may need to access your personal information to carry out their responsibilities and deliver the services you’ve requested. All employees granted access to your personal data are subject to strict confidentiality agreements to ensure the privacy of your information.
• Game Providers: From time to time, our game providers may need access to specific details, such as your username and IP address, in order to facilitate the games you play on our platform. For more information on how they handle your data, please consult the privacy notice on the relevant game provider’s website.
• Banking Providers & Associated Services: We may share certain personal data with the payment providers you use for transactions on our website. For details on their privacy practices, please refer to the respective payment provider's privacy notice.
• Partners in Marketing: If you have agreed to receive promotional and marketing content from us, we could provide your contact information (such as your email or mailing address) to our marketing partners, who manage the distribution of SMS, direct mail, promotional emails, and phone calls.
• Governmental / Regulatory Bodies: If required or authorised by law, we may disclose your personal information to law enforcement organisations, governmental or regulatory entities, courts, or other public bodies. We can dispute these requests if we believe they are unreasonable, ambiguous, or lack proper legitimacy, but we cannot guarantee to do so for every request.
• Client Communication Software: We leverage third-party software for interacting with you, such as delivering emails and processing live chat requests.
• AML & Fraud Verification Tools: We can employ third-party software to carry out AML (Anti-Money Laundering) and fraud verification tests as required by law.
• Business Acquisitions: If the Company merges, acquires, or undergoes structural changes, your personal information may be sold or transferred as well. We will notify you via email prior to such a transfer of private data occurring.
• Selected Third Parties: We may disclose the info provided by you to third parties under a data processing agreement that guarantees the security of your personal information, for instance:
  • Legal & Professional Advisors: Attorneys, consultants, and other experts we engage to mitigate risks, provide guidance, or manage legal matters may require access to your personal information.
  • Government Authorities & Regulatory Bodies: Organisations responsible for registering problem gamblers or fulfilling other responsible gaming obligations.
  • Entities Combating Fraud & Crime: Companies, governmental agencies, or regulatory bodies that keep records/databases to prevent money laundering, criminal activity, or financing of terrorism.

Any third party that is provided access to your private information is required to treat it securely, in accordance with our Privacy Policy and a strict code of conduct. These, also called Data Processors, are authorised to deal with your information only following our instructions and are not permitted to make use of your information for purposes of their own. Moreover, solely the information necessary for the successful completion of their duties is provided.

To deliver our services or engage with service providers and data processors, we may need to transfer your personal information to countries outside the European Free Trade Association (EFTA), European Union (EU), and European Economic Area (EEA). In compliance with the General Data Protection Regulation (GDPR), we are committed to securing your personal information throughout such transfers.

These transfers may be required to:

• Process your bets and payments;
• Provide you with gaming and related services;
• Conduct verification checks.

To ensure that data transferred to foreign countries is adequately protected, we apply measures such as the European Commission's standard contractual provisions. Additional safeguards are implemented to ensure that your data is handled securely and in accordance with applicable laws and this Privacy Policy.

By using our services and visiting our website, you understand and agree to the potential of these data transfers and the safety measures in place. If you have any problems or questions concerning these transfers, please send us an email.

Your personal information will be kept for as long as necessary to complete the objectives for which it was obtained, including meeting legal, accounting, and reporting requirements. To calculate the appropriate retention time, we take into account the purpose of the processing, legal and regulatory requirements, data sensitivity, and the risks of unauthorised use or disclosure.

As stated in our Terms & Conditions, both you and the Casino reserve the right to close your Player Account at any time. Your personal information will be maintained for the legally needed period of time following the closure of your account. This information may only be utilised if asked by competent authorities for investigations into financial and fiscal records, money laundering, fraud, or other unlawful acts.

Anonymized derivatives of your information may be stored to enhance our content and marketing communications without relying on automated decision-making.

Due to anti-money laundering rules imposed by licenced gaming jurisdictions within the European Union, personal information gathered during registration or while your Player Account is active must be kept for a minimum of five years from the date of your most recent payment or account closing. Data deletion requests made before this retention term cannot be granted.

As a data subject, data protection laws grant you specific rights under certain conditions. You have the right to:

• Access Your Personal Data – You can request a free copy of the personal data we hold about you.
• Correct Your Personal Data – If your data is incorrect or incomplete, you can request corrections. We may require supporting documents (e.g., ID or proof of address) and may decline requests due to legal obligations.
• Request Data Erasure – You may ask us to delete your data if we no longer have a legal reason to process it. However, this right is not absolute, as we may need to retain data for legal compliance or defence in legal disputes.
• Object to Data Processing – If we process your data based on legitimate interests (ours or a third party’s) and you believe it impacts your rights and freedoms, you can object. In some cases, we may demonstrate compelling grounds to continue processing. Objections can be submitted to our Data Protection Officer (DPO).
• Restrict Data Processing – You can request a temporary halt to data processing in certain situations, such as: (a) verifying data accuracy, (b) unlawful processing where deletion is not requested, (c) retaining data for legal claims, or (d) verifying whether our legitimate grounds override your objection.
• Request Data Portability – You can ask us to provide specific data for transfer to another controller. This applies only to data processed automatically based on your consent or contractual necessity.
• Withdraw Consent – If processing relies on your consent, you can withdraw it anytime. This won’t affect past processing but may impact certain services (e.g., marketing). You can update your consent settings in your account profile.
• Lodge a Complaint – If you believe your rights are violated, you may file a complaint with a supervisory authority.

To exercise your rights, we may request identity verification to prevent unauthorized access to your data.

We aim to respond within one month. If a request is complex or multiple requests are made in a short period, we may need extra time. If an extension is required, we will inform you and provide updates.

We do not typically use fully automated decision-making processes when establishing or maintaining our business relationship. If such processes are applied in specific cases, we will notify you separately in compliance with legal requirements.

Protecting your personal information is our priority. We strictly adhere to legal data protection standards and ensure your Player Account is managed securely. By following best business practices, relevant regulations, and modern technological standards, we uphold your privacy.

To prevent unauthorised access, accidental loss, misuse, alteration, or disclosure, we implement strong security measures. Only employees, agents, contractors, and third parties with a legitimate business need can access your personal data.

Player Accounts are secured with a unique ID and password. For added protection, you can enable two-factor authentication (2FA), which strengthens security against unauthorised access. You are responsible for keeping your login credentials confidential and ensuring they are not shared.

When you visit our Website, our system automatically collects information about your visit, such as your browser type, IP address, and referring website. This data collection may be conducted in collaboration with platform providers and partners, who may also provide general demographic or usage insights about Website visitors.

We use cookies and similar tracking technologies to gather and store information. Cookies are small text files placed on your device when you visit our website. Some are essential for the site’s functionality, while others enhance the user experience and allow us to provide better services. Below are the types of cookies we use and their purposes:

• Required Cookies: Enable website navigation and core functions, such as accessing member areas.
• Functional Cookies: Allow analyse website usage and store preferences (e.g., session key, language, or region) to personalise your experience.
• Advertising Cookies: Help measure content marketing effectiveness. These are set by our partners to track visits and new player registrations from ads. While we do not share personal details (e.g., name or email) with partners, visit data collected via these cookies may be linked with other personal information by third-party providers, subject to their privacy policies.

Due to the Casino website's technical setup, our cookies fall into three categories:

1. Cookies stored by a front-end application.
2. Third-party cookies.
3. Cookies stored by a back-end application.

Besides our own cookies, we collaborate with third-party service providers who may set cookies on the Website. These help track activity, measure performance, and assess marketing campaign success to enhance your experience.

Almost all browsers are configured to allow cookies automatically. If you wish, you can use your browser's options to reject or remove specific cookies. Please be aware that restricting or disabling cookies can impact the Website's functionality.

Your browser's settings allow you to manage cookie options. The help area of your browser will give you comprehensive guidance on how to change your cookie settings. For more information on cookies, go to About Cookies.

The following are links to cookie management tips for different browsers:

• Safari
• Opera
• Microsoft Edge
• Chrome
• Firefox
• Internet Explorer